Support & contact
A human answers.
No ticket portals, no chatbots. Email the right address below and a person replies, usually the same day, and stays with you until it's resolved.
SALES & GENERAL
Before you subscribe
Questions about plans, devices, families, or whether LockedWeb fits what you need.
hello@lockedweb.com
SUPPORT
Already protected
Setup help, adding devices, sites blocked by mistake, unlock codes, anything technical.
support@lockedweb.com
BILLING
Payments & refunds
Charges, invoices, plan changes, cancellation, and the 30-day money-back guarantee.
billing@lockedweb.com
PRIVACY
Your data
Data questions, and access or deletion requests under our Privacy Policy.
privacy@lockedweb.com
Not sure which address? Use hello@lockedweb.com and we'll route it.
Quick answers first.
A site was blocked by mistake
Report it from your dashboard and our team reviews it; genuine miscategorizations are fixed for everyone, usually within a day.
I want a refund
Within 30 days of your first charge, one email to billing@lockedweb.com gets a full refund. No forms, no exit interview. How the guarantee works →
I want to remove protection
Request it from your dashboard. The 72-hour clock and one-time code apply to everyone, every time. Support can't skip the wait, by design. What the 72 hours are for →
More in the FAQ: setup, everyday use, and how the lock works.
WHAT TO EXPECT
Email-first, human-only.
Every message is read and answered by a person on the LockedWeb team. And because we don't keep browsing history, there's nothing about your browsing to discuss. Setup help stays with you until protection is on and verified on every device.
Typical replySAME DAY
ChatbotsNONE
Early unlock keysNOBODY HOLDS ONE